Support Center
Need help with your Front Office System?
We're here to help.
Support Center
Need help with your Front Office System?
We're here to help.
Submit Support Ticket
Report an issue, request an
update, or ask a question.
We typically respond within
1 business day.
Schedule Support Call
Book time with our team
for assistance.
Choose a time that
works for you.
Submit Support Ticket
Report an issue, request an
update, or ask a question.
We typically respond within
1 business day.
Schedule Support Call
Book time with our team
for assistance.
Choose a time that
works for you.
Frequently Asked Questions
How quickly do you respond?
For general questions, website updates, or technical issues, please use the Submit Support Ticket option.
Most support requests receive a response within 1 business day.
Do you offer emergency support?
No. Support is provided during normal business hours only.
If your request is time-sensitive, please Schedule a Support Call.
Can I request website updates or changes?
Yes.
For website edits, content updates, image replacements, or system changes, please use the Submit Support Ticket option.
Can I book a strategy or support call?
Yes.
Use the Schedule Support Call option to book time directly with our team.
When should I use Email Support?
Email Support is best for sharing documents, screenshots, login information, or information related to an existing support request.
For new requests, we recommend using the Submit Support Ticket option instead.
What if I don't know which option to choose?
Start with Submit Support Ticket.
Our team will review your request and direct it to the appropriate place if needed.
When should I schedule a support call?
Schedule a support call when you need training, strategy guidance, workflow reviews, or troubleshooting that is easier to handle over Zoom or Google Meet.
For simple requests or updates, please submit a Support Ticket instead.
Will my business test stop if onboarding isn't completed in 7 days?
No. However, delays in providing requested information, access, or assets may delay portions of your system setup and launch timeline.
Frequently Asked Questions
How quickly do you respond?
For general questions, website updates, or technical issues, please use the Submit Support Ticket option.
Most support requests receive a response within 1 business day.
Do you offer emergency support?
No. Support is provided during normal business hours only.
If your request is time-sensitive, please Schedule a Support Call.
Can I request website updates or changes?
Yes.
For website edits, content updates, image replacements, or system changes, please use the Submit Support Ticket option.
Can I book a strategy or support call?
Yes.
Use the Schedule Support Call option to book time directly with our team.
When should I use Email Support?
Email Support is best for sharing documents, screenshots, login information, or information related to an existing support request.
For new requests, we recommend using the Submit Support Ticket option instead.
What if I don't know which option to choose?
Start with Submit Support Ticket.
Our team will review your request and direct it to the appropriate place if needed.
When should I schedule a support call?
Schedule a support call when you need training, strategy guidance, workflow reviews, or troubleshooting that is easier to handle over Zoom or Google Meet.
For simple requests or updates, please submit a Support Ticket instead.
Will my business test stop if onboarding isn't completed in 7 days?
No. However, delays in providing requested information, access, or assets may delay portions of your system setup and launch timeline.
We're Here to Help
Our goal is to keep your Front Office System running smoothly so you can focus on growing your business.
Copyright: © 2026 SMG Digital Advertising LLC -
All Rights Reserved
We're Here to Help
Our goal is to keep your Front Office System running smoothly so you can focus on growing your business.